This is one windowless room with dated seating and sparse outlets. A July 2024 visit found it filling quickly; Priority Pass also warns that access is restricted for capacity between 15:00 and 20:30.
The July 2024 spread comprised packaged salads and sandwiches, instant noodles, oatmeal, granola bars, crackers, chips and nuts. The self-serve drinks wall has beer, wine, liquor, soft drinks and a coffee machine, but no hot meal was reported.
Free Wi-Fi is offered but performed poorly in the July 2024 visit. That visit found restroom doors marked out of order; no shower, nap, meeting or business facilities were identified.
A July 2024 reviewer documented full garbage bins and guests being asked to bus their glasses. In the same visit, the water dispenser and lounge restrooms were out of order, indicating weak maintenance.
Swissport Lounge is an independent contract lounge in O'Hare Terminal 5, airside near Gate M13, across from the Delta Sky Club. It is available to eligible premium-cabin passengers on participating airlines and Priority Pass members; a July 2024 report also listed US$45 day passes. Priority Pass permits entry up to three hours before departure and cautions that capacity restrictions are common from 15:00 to 20:30.
The lounge is a single, windowless room with dated seating, sparse power outlets and no airfield view. A July 2024 visit found the room filling soon after arrival. Wi-Fi is free but was reported to work poorly. The same visit found no dedicated work, nap, shower or meeting facilities, and the lounge restrooms carried out-of-order signs.
Food is a cold, packaged selection: salads and sandwiches in a refrigerator, plus instant noodles, oatmeal, Fig Newtons, Nature Valley bars, crackers, chips and nuts. The self-serve drinks area supplies beer, wine, liquor, soft drinks and a coffee machine; the water dispenser was out of order during that visit. There is no evidence of a hot-food service or made-to-order dining.
Maintenance is a material concern: the July 2024 report documented full garbage bins and guests being asked to clear their own glasses. Recent Tripadvisor reviews likewise describe worn furnishings, limited packaged food and frequent Priority Pass turnaways. It works only as a short, capacity-dependent stop for an included drink before an international departure.
