The Swissport Lounge at Chicago O'Hare International Airport (ORD) Terminal 5 operates as an independent contract lounge, serving Priority Pass members and premium cabin passengers from various international airlines, including Emirates, Etihad, Finnair, Korean Air, Qatar Airways, and Turkish Airlines. Located airside near Gate M13 on Concourse M, after security and passport control, the lounge is a single, windowless room. Travelers frequently report the space as modest in size, featuring outdated and worn furniture with sparse power outlets. It is often described as cramped and noisy, particularly during peak hours, which typically occur between 3:00 PM and 8:30 PM, leading to capacity restrictions. Food service is limited to a selection of packaged snacks such as chips, cookies, instant noodles, oatmeal, and pre-packaged salads and sandwiches. A self-serve bar offers standard alcoholic beverages, including beer, wine, and basic spirits, alongside soft drinks and a coffee machine. Essential amenities include flight monitors and televisions. However, Wi-Fi connectivity is often reported as unreliable, and the availability and condition of restrooms within the lounge itself are inconsistent, with some travelers reporting them as out of order or non-existent. Showers are not available. This lounge primarily functions as a basic waiting area with minimal refreshments for departing international travelers in Terminal 5.
Last updated: 4/12/2026
