Editorial Review
The United Club at London Heathrow Terminal 2 offers a functional, if unremarkable, experience, scoring an average 6 out of 10. Strengths include its convenient location near Gate 28 and expansive windows providing excellent runway views. The availability of showers is also a plus for travelers needing to freshen up. However, overcrowding during peak hours is a recurring concern, leading to lengthy wait times and limited seating options. The food choices are often basic, such as pre-packaged sandwiches. Avoid visiting during early mornings or late afternoons when flights are most frequent. This lounge is best suited for United passengers with status or credit card access who primarily value a reliable space to relax before a flight and don't expect gourmet food offerings.
Last updated: 4/27/2025
Amenities
Lounge Ratings
Seating is a mix of comfortable armchairs and less comfortable standard chairs. The layout is functional but not particularly stylish. Lighting is adequate, though noise levels can be high during peak hours.
Food offerings are typically unremarkable, consisting of pre-packaged snacks, some hot and cold options, and limited self-serve choices. Beverage selection includes alcoholic and non-alcoholic options, but lacks exceptional quality.
Showers are available, although reports suggest they can be busy. Wi-Fi is generally reliable. A limited workspace area is present. No nap rooms or spa services are offered.
The lounge is generally well-maintained, with restrooms typically clean. However, some reports mention occasional cleanliness issues during peak times.
Access is primarily through United-branded credit cards or elite status. Crowding is a significant issue during peak travel times, resulting in long queue times and limited seating.
Access Rules
United Lounges Access:
- Star Alliance
- Pay Per Entry
- Priority Pass
- Oneworld Emerald
- Oneworld Sapphire
- Credit Card Access
- SkyTeam Elite Plus
- Star Alliance Gold
- SkyTeam First Class
- Oneworld First Class
- SkyTeam Business Class
- Oneworld Business Class
- Star Alliance First Class
- Star Alliance Business Class